refundrebel enforces claims on compensation payments for rail passengers‘ in case of train delays and cancellations towards railway companies on the basis of the European regulation (EC) 1371/2007 (for rail passengers‘ rights and obligations).
With refundrebel, rail passengers‘ are able to verify their claims on compensation payments in case of train delays and cancellations (up to 100% compensation of the ticket price, until 1 year backdated) on the online platform refundrebel.com. refundrebel takes over the whole claiming process with debt collection towards the specific railway company. In case the claim was successful, refundrebel draws a commission of 25% of the compensation payment; in case the claim was not successful, the service is free of charge for the customer. Thus, the customer has no risk of costs, a minimum effort to verify his claim and no „red tape“ with the rail company. This service is being offered in the B2B as well as B2C market.
In general, refundrebel has a unique competitive advantage, due to the usage of modern software technologies (big data analysis, OCR and semantic text analysis, machine learning) in order to highly automate the refund process. Therefore, its possible to process a huge number of claims in an automated way.
Our team consists of 3 people. Stefan Nitz, M. Sc., Founder & CTR (31 years): Stefan studied applied computer science at the Hochschule Hannover and works several years as an IT-Consultant. He is a frequent traveller and therefore is our domain expert within the company. Stefan acts as the CTR (Chief Technical Rebel) and additionally is responsible for business development and marketing. Stephan Lochner, Founder and CER (45 years): Stephan is self-employed since the age of 18 and is founder and CEO of the edataconsulting GmbH. With his deep experience in leading companies Stephan focuses on Management, Finance and business development. He acts as CER (Chief Executive Rebel) within refundrebel. Steffen Zimmermann, CLR (50J.): Steffen is a self-employed lawyer with over 15 years’ experience. Steffen gains the qualification to execute tasks of a debt collection agency (in german: „Inkassodienstleistungen“), which is part of refundrebel. Thus, Steffen is our brain for all legal questions and acts as CLR (Chief Legal Rebel) within refundrebel. All three are acting as managing director inside refundrebel.
From the business development perspective, refundrebel follows the lean startup approach (build, measure, learn). Customers are directly integrated within the feedback loop and the product gets iterated on a nearly weekly basis.
